Vodafone Care Month: Caring for Customers through Technology

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Angela Mansah Poku introduces TOBi to a Vodafone Customer in Care Month
Angela Mansah Poku introduces TOBi to a Vodafone Customer in Care Month
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Vodafone Ghana has launched its Care Month, placing a spotlight on its suite of digital platforms that are designed to enhance customer service.

The entire month of October has been designated as “Vodafone CARE Month”, in line with the theme “Team Service, Live Digital”. This theme underscores Vodafone’s dedication to equipping customers with pioneering digital solutions and the significance of harnessing digital tools for service excellence.

Angela Mensah Poku, Director of Digital and Commercial Operations at Vodafone Ghana, stated, “We have heavily invested in self-service channels to prioritise our customers’ convenience. Embracing the digital transition is an ongoing journey, and our commitment is to support our customers wherever they opt to connect with us, especially through our digital avenues.”

In line with the month’s digital focus, Vodafone Ghana is rewarding customers who use its digital platforms, such as MyVodafoneApp, MyVodafoneWeb, and the revamped chatbot, TOBi. MyVodafoneApp, freely available on the Google Play Store and App Store, offers a comprehensive solution for customers, facilitating the purchase of voice and data bundles and addressing enquiries. TOBi, Vodafone’s virtual assistant, provides 24/7 support on products, services, and queries. Continuously evolving, TOBi learns from each interaction, ensuring customers always receive accurate information. Additionally, Vodafone Cash, Vodafone Ghana’s mobile money service, presents a seamless solution for payments, airtime top-ups, and more, with the added advantage of no fees for transfers between Vodafone Cash users.

Angela Mensah Poku further highlighted Vodafone Ghana’s commitment to digital innovation, driven by its aspiration for complete customer satisfaction. “Our digital evolution shows our commitment to our customers. We will keep innovating to ensure our customers always have access to the best services,” she affirmed.

Throughout Care Month and beyond, customers can stay connected with Vodafone Ghana on its digital platforms: @vodafoneghana on Instagram, @AskVodafonegh on Twitter, facebook.com/vodafoneghana, www.vodafone.com.gh, and via WhatsApp on 0501 000 300. For Vodafone Business and fixed broadband customers, bill management and payments are easy through https://myvodafone.vodafone.com.gh/pay. Enterprise customers can also reach out toll-free at 0800 10 000 from any Vodafone line or 0302 334 040 from other lines.

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